Virksomheder der bruger Qmatic
har vist

32%

Forbedret medarbejderproduktivitet

En førende detailbank

51%

Hurtigere gennemløbstid for patienterne

En kæde af blodlaboratorier

66%

Reduceret samlet betjeningstid

Et stort byråd

26%

Stigning i kontraktsalgsmængden

En global telekom-/trådløsudbyder

Det førende Customer Journey Management System

Qmatic er den globale leder inden for styring af kundeoplevelser også kaldet Customer Journey Management. Vi opfandt konceptet i 1981 og har lige siden været dybt involveret i at udvikle teknologiløsninger i verdensklasse, der sikrer fantastiske oplevelser for kunder, patienter, borgere og de medarbejdere, der betjener dem.

Skab en fantastisk kundeoplevelse!

Qmatic sammenkæder
det hele

Kvaliteten af din kundeoplevelse påvirker hver eneste del af din virksomhed. Qmatic udvikler integrerede software-, hardware- og analyseløsninger, der skaber bemærkelsesværdige oplevelser lige fra første kontaktpunkt og sørger for at holde hjulene i gang.

Sådan gør vi det

Nyheder

Qmatic Blog

  • Do You Know the 3 P’s of a Remarkable Customer Journey?

    There’s a tenet in customer organizations born from things like the Golden Rule or Dr. Maya Angelou’s often shared confession, “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” It’s just as true in customer facing organizations – people don't buy what you do, they buy how you make them feel and the story you give them to tell.

  • Erase Friction in the Customer Journey with Journey Insights and Analytics

    Creating a consistent customer journey that narrows the gaps between digital and real world environments often means identifying friction points, understanding why they exist and having the resources in place to fix them quickly.