Interview with Luc Heijnen, Troades, at Great Experience 2014
Listen to Luc Heijnen Managing Director of Troades talking about the Customer Journey and H2H (Human to Human) Communication at Qmatic's annual conference Great Experience.
About the Great Experience Event
We believe in the meeting between people. Great Experience 2014 The Conference gave everyone a chance to join industry leaders, experts and your peers for two days of discovery and networking in sunny and vibrant Istanbul, Turkey. With an emphasis on industry issues, best practices and innovation, Qmatic offers an unparalleled opportunity to connect with other professionals in our global ecosystem of clients, partners and Qmatic experts.
This conference with clear focus on customer journey management and customer experience will allowed everyone to explore the strategies and solutions focused on increasing productivity and performance in the face to face service environment as well as the solutions to meet the demands of today's omni-channel customer.