ECOSYSTEM CONNECTIVITY

Unleash the power of the seamlessly integrated CX ecosystem

Personalized interactions require intelligence, purpose, and access to the most appropriate resources. Qmatic has designed a technology solution ecosystem that is capable of delivering reliable, data-driven, quality engagements regardless of the type or composition of your unique customer journey.

Each Qmatic solution is designed to integrate with our proprietary hardware and software systems, as well as with third party solutions.

Within our seamlessly integrated CX ecosystem, every resource from online booking through post-appointment follow up and business intelligence is linked and conversant. Qmatic APIs (“Connectors”) standardize how these connections are made, ensuring they are secure, highly functional, and accessible.

Integrating solutions, analytics and communication tools within the Qmatic CX ecosystem gives you consistent ability to exchange information between business systems, devices, and users. This capability improves efficiencies across the customer journey, without concern about data integrity or security.

Third Party Ecosystem Integrations

  • Appointment Management and Call Center Applications
  • CRM Solutions
  • Digital Signage
  • EPOS
  • iBeacons and Wayfinding
  • Mobile Applications
  • Third Party Kiosks
  • Video Conferencing
  • Web Applications
  • Workforce Management Solution

Get the Most out of the Journey

A great customer experience is delivered and perceived. Qmatic technology solutions give you the ability to control the delivery, measure the perception, and put it all together to work toward the most positive impression on your customers, employees, and operations.

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